An online bus route finder is now available on the Port Authority's website (on the left side of the bus terminal page).
Last week, the Port Authority overhauled its website, making it clearer and easier to navigate. One new feature that will benefit commuters and anyone who must use the often-confusing PA Bus Terminal is an online bus route finder. Simply select the desired destination from a list, and the route finder shows the carriers that offer service to and from that location.
Readers of MTR will remember that the Tri-State Transportation Campaign called on the Port Authority to create such a tool in a May report, Express Route to Better Bus Service, that examined ways to improve cross-Hudson and intracity bus transit. As a companion to the report, TSTC built a demonstration website to show how a route finder might function. At the time, the PA’s website included only a list of the carriers using its terminal, without any information on their service areas.
Kudos to the Port Authority for a customer service improvement that will give bus riders a less stressful travel experience. Hopefully, progress on the other recommendations in Express Route — including more space for buses through the Lincoln Tunnel in the morning and evening rush hours — is on the way.
[...] to be outdone by the Port Authority, which unveiled an updated website last week, NJ Transit has pulled off a website makeover of its own. The new site is a clear [...]